For organizations who are well-versed in using GiveSmart’s platform, the Do-It-Yourself model is a great option. This model offers seamless administration and all the platform’s features.
The Standard service model brings organizations all the features of GiveSmart’s platform with additional help from a Customer Success Manager leading up to an event. An on-site Event Specialist is also included, and depending on the size of the event, additional on-site GiveSmart staff.
GiveSmart’s Premium service model offers the highest level of white glove service. Organizations work with a dedicated Customer Success Manager and on event day receive hands-on support from their Customer Success Manager or Senior Event Specialist to ensure the best donor experience.
Reach out to our support team via chat, email, or phone. The Knowledge Base contains instructions and troubleshooting tips, which is available to clients 24/7. Running a DIY event and need help? Our Client Support Team is on call to help if there are questions that arise.
Utilize the expansive training academy to incorporate volunteers in your service package and train your team to use the built-in efficiencies of GiveSmart’s platform. The Academy includes webinars, training videos, and plenty of documentation to study, review, and reference.
Specific to each organization, this secure hub allows data to carry over as organizations continue to build campaigns year over year. Keep track of donors, reflect on performance insights, look at guest patterns, and more.