Customer Support

We’re here when you need us. We understand sometimes you burn the midnight oil all for the good of your cause.
That’s why we offer 24-hour support, 7 days a week.


Help Center

Access to an array of how-to videos and step-by-step instructions, along with live and recorded webinar training opportunities. Visit Help Center > Webinar to register.



Connect with an agent 24/7. Sign in to your GiveSmart site and contact us via the Help button.



Email your name, your organization’s name, and support topic with details to

GiveSmart Company Holidays

GiveSmart Customer Support will not be available on the following holidays:

New Year’s Day (January 1)

Memorial Day (last Monday in May)

Independence Day (July 4)

Labor Day (first Monday in September)

Thanksgiving (fourth Thursday in November)

Day after Thanksgiving (November 29)

Observance of Christmas Eve (December 24)

Christmas (December 25)

New Year’s Eve (December 31)

Support Coverage

We provide you with access to a variety of valuable services.


What our clients say

Thanks for the webinar you all put on! We had our event on Saturday (March 14th) and raised over $450,000!! Thank you for the tips on text messaging, that made all the difference as we felt we did a really great job in that area to aid our fundraising.

Joanne McShane

Christian Brothers High School | Sacramento, CA

GiveSmart saved our online auction! We opened it up to our whole community. The auction did better than last year, despite having fewer items. Combined with other cost-saving measured we implemented, we actually netted $20,000 more this year.

Jessi Goodhart

Craft Alliance

We broke our all-time fundraising record – amazing! GiveSmart and the team were an enormous reason for our success, and we appreciate it greatly

Christina Lisi

Lafayette Elementary School