Customer Support
The GiveSmart team is here to help!Support Hours
Monday-Friday, excluding holidays.
8:00 AM – 8:00 PM CT
After Hours On-Call Support for active/ongoing DIY events only
Monday-Friday, excluding holidays.
8:00 PM – 1:00 AM CT
Saturday & Sunday, excluding holidays.
8:00 AM – 1:00 AM CT
Support Contact Information
GiveSmart Support Email Address
support@givesmart.com
GiveSmart Support Phone Number
855-322-4483
Chat
Our Support Chat service is open M-F 9:00 AM to 5:00 PM CT excluding holidays.
Support Chat is unavailable on Tuesdays from 12:00 PM – 1:00 PM CT for our weekly department meetings.
To chat with a Live Support representative, please go to your GiveSmart homepage and click on the blue Help button.
GiveSmart Company Holidays
GiveSmart Customer Support will not be available on the following holidays:
New Year’s Day (January 1)
Memorial Day (last Monday in May)
Independence Day (July 4)
Labor Day (first Monday in September)
Thanksgiving (fourth Thursday in November)
Day after Thanksgiving (November 23)
Observance of Christmas Eve (December 24)
Christmas (December 25)
New Year’s Eve (December 31)
Support Coverage
We provide you with access to a variety of valuable services
Knowledge Base
Our Knowledge Base contains a full array of how-to’s, instructions, and troubleshooting tips, which is available to you 24/7.
You will need your GiveSmart User Name and Password to access our Knowledge Base! Click Here to get to the Knowledge Base.
Submit a Support Case
To submit a support case GiveSmart, please send an email to support@givesmart.com with the below information:
Name
Email
Support Topic
Details
Have questions about a charge on your credit card?
GiveSmart by Community Brands does credit card processing for charities and nonprofits who hold fundraising events.
If you need additional information about a charge or have a technical question related to the GiveSmart platform, please send an email to support@givesmart.com with the below information:
*First Name:
*Last Name:
*Email Address:
Event You Attended:
Date of Charge:
Amount of Charge:
*How can we help you?