Customer Support

The GiveSmart team is here to help!

Support Hours

Monday-Friday, excluding holidays.
8:00 AM – 8:00 PM CT

After Hours On-Call Support for active/ongoing DIY events only

Monday-Friday, excluding holidays.
8:00 PM – 1:00 AM CT

Saturday & Sunday, excluding holidays.
8:00 AM – 1:00 AM CT

Support Contact Information

GiveSmart Support Email Address

GiveSmart Support Phone Number


Our Support Chat service is open M-F 9:00 AM to 5:00 PM CT excluding holidays.

Support Chat is unavailable on Tuesdays from 12:00 PM – 1:00 PM CT for our weekly department meetings.

To chat with a Live Support representative, please go to your GiveSmart homepage and click on the blue Help button.

GiveSmart Company Holidays

GiveSmart Customer Support will not be available on the following holidays:

New Year’s Day (January 1)

Memorial Day (last Monday in May)

Independence Day (July 4)

Labor Day (first Monday in September)

Thanksgiving (fourth Thursday in November)

Day after Thanksgiving (November 23)

Observance of Christmas Eve (December 24)

Christmas (December 25)

New Year’s Eve (December 31)

Support Coverage

We provide you with access to a variety of valuable services 

Knowledge Base

Our Knowledge Base contains a full array of how-to’s, instructions, and troubleshooting tips, which is available to you 24/7.

You will need your GiveSmart User Name and Password to access our Knowledge Base! Click Here to get to the Knowledge Base.

Submit a Support Case

To submit a support case GiveSmart, please send an email to with the below information: 

Support Topic

Have questions about a charge on your credit card? 

GiveSmart by Community Brands does credit card processing for charities and nonprofits who hold fundraising events. 

If you need additional information about a charge or have a technical question related to the GiveSmart platform, please send an email to with the below information: 

*First Name: 
*Last Name:
*Email Address: 
Event You Attended: 
Date of Charge: 
Amount of Charge: 
*How can we help you?